Issue #32 — Customer satisfaction in the news

Running a little late, this week’s issue contains insights from consumers about paying for content, learnings about customer satisfaction in the news and a compelling story about why you should ditch the concept of ‘inbox zero’. Got any feedback or suggestions for this weekly digest in 2019?

Reply to this email, we’d love to hear from you 📥

💯 Top picks

Insights on reader willingness to pay for online news

In a post-funding crisis world in journalism where publishers are quickly searching for alternative revenue streams, Twipe took on the task of surveying 4000 consumers to find out how they feel about paying for online news and content. Here’s what they found!

💸 Business models

The Sun uses first-party data from 800,000 members to inform alternative revenue streams

British tabloid The Sun amassed large subscriber numbers when it had a content paywall on the site, and uses this data to inform branded content, affiliate and ad revenue. Since then, they’ve pivoted to an unusual strategy: offering members vouchers for buying the print newspaper that can be spent at partnering establishments.

Nearly a third of publishers agree: No one’s coming to help them

Well, except maybe Google? The 2019 NiemanLab predictions for the coming year are in, and the main thing everyone agrees on is: All eyes are on subscriptions.

Piano raises $22M Series B round led by updata partners

One of the hottest enterprise ‘content monetisation and audience technology’ companies around, Piano raises $22M Series B round led by Updata Partners. Competition is definitely warming up in this space.

✍️ Modern journalism

Campaign journalism needs an overhaul. Here’s one radical idea!

“We should all resolve to spend less time, or perhaps no time at all, on horse race polls that project forward to the 2020 presidential election,” — so what should be done instead?

11 important lessons about news customer satisfaction

During 2018, the news media industry focused on personalisation and pricing models as opportunities for customer retention. What did we learn to take into 2019?

Google and the press: The difficult path towards a balanced cooperation

“No one knows exactly how much money Google spends to support the news media … My rough estimate would put it above the half-billion dollar mark over the last six years.”

👩‍💻 Technology

Inbox zero or inbox infinity? Here's why you should stop replying to your emails

Whether you’re an email minimalist or live your life with “1,292 unread messages” (how do you live like that) — here’s why you should probably just stop worrying about replying altogether. Deep breaths. Change is hard.

Why this German publisher is trying to build a hyperlocal social network

“We’re trying to build a hybrid between a local newspaper and a local social network,” Penthin said. “We learned hyperlocal life is more than just the exchange; it’s ‘I want to know what’s going on and perhaps I can participate in it’…We said we need a partner, we need journalists, a hyperlocal newsroom which is the driver of the community.”

🤷 WTF?

How apps installed on millions of Android phones tracked user behavior to execute a multimillion-dollar ad fraud scheme

A BuzzFeed News investigation uncovered a sophisticated ad fraud scheme involving more than 125 Android apps and websites, some of which were targeted at kids.

✨ In other news

Ghost on the JAMstack – Future-proof Professional Publishing

Here at Ghost, we’ve just launched a new API which makes Ghost a fully headless CMS, so it can be used with any front-end or static site generator, no longer just limited to Ghost themes. There’s a lot about this technology stack that feels like the future of modern publishing, and journalism tech.

There's more to this story

Sign in to view the members-only discussion of this week's newsletter, or subscribe to join the community and receive next Sunday's edition direct to your mailbox!

Sign up now